LGBTQ+ Community Outreach Youth Support Worker, 2BU Somerset


Home based, with travel across Somerset as necessary


£19,500 – £21,439 per annum, plus NEST pension contribution


Part Time, Full Time


Friday, 3 December 2021


Fixed Term


Job Description

Stonewall Housing has an exciting opportunity for someone who wants to make a real difference to LGBTQ+ people who are homeless or at risk of homelessness. The Training Marketing Assistant is a new role within Stonewall Housing providing support to our training department in the marketing of training and promoting our 7 training products. You will be responsible for a variety of tasks which range from supporting the Director of training in designing the marketing strategy for the organisation, prioritising companies to target for marketing and ensuring that relevant contact is made- this may include telephone and email contact.

You will be responsible for marketing the training portfolio and its products on social media platforms Twitter and LinkedIn. You will be responsible for working closely/ in partnership with the social media team and will need to follow their briefs/ branding guidelines. This post will also see you responsible for the input of data onto our CRM system and ensuring that it remains up to date. You will be responsible for supporting training’s marketing strategy and related activities. You will be responsible for monthly reports. In this post you will be required to work from home up to 4 days per week and be expected to come into the office the rest of the time. You will be provided with the necessary equipment to work from home.

You will need to be highly organised and able to review systems and processes, understanding them quickly and be able to implement them consistently. You will need to have excellent written and verbal communication skills, being able to engage with colleagues across the organisation as well as service users and external partners. Ideally you will have experience of social media platforms Twitter and LinkedIn. You will ideally be a creative thinker with a design background. You will need to have good IT skills (Word, Office, Powerpoint Excel etc) and be able to use simple database software. It is essential that you are committed to equality and diversity and in particular dedicated to improving the lives of LGBTQ+ people.


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Role and Responsibilities

Main Duties and Responsibilities

· To work closely as part of a team with 2BU Somerset, young people, volunteers, partners, agencies, parents and carers, amongst others.

· Plan for and deliver sessions, both in-person and online to engage LGBTQ+ young people in a range of settings across Somerset (including in groups, one to one, projects, events and raising awareness).

· Develop positive relationships amongst schools, colleges, voluntary organisations and other youth settings promoting equality and diversity.

· Liaising with and supporting the 2BU training team wherever needed

· Report writing, diary management, use of word/excel to generate records and enable evaluation of 2BU’s service provision.

· Work within the key aims of 2BU Somerset’s charitable objects.

· Attend (and facilitate when required) briefing and debriefing of sessions, including reflective practice and evaluation of the service provision.

· Attend regular supervision meetings according to the role.

· To build and maintain a working knowledge of our own and other organisation’s services in order to refer clients, where appropriate to the best information, advice or support. As well as knowing how to and where to refer young people and families, for more in-depth information, advice and extra support.

· Raise the profile and awareness of LGBTQ+ work in Somerset by linking into local networks and forums.

· Promote and raise awareness of 2BU through social media platforms, attending events and distributing resources.

· Strive to achieve exceptional support for LGBTQ+ young people, promote participation and provide platform for young LGBTQ+ voices to be heard.

· Commitment to adhere to 2BU Somerset’s policies including; Safeguarding, Confidentiality, Equality and Health and Safety Policies.

· Attend all relevant training, staff development and personal professional development programmes.

· Commitment to ensuring and maintaining sensitive and confidential recording and handling of information is strictly in accordance with 2BU Somerset GDPR Privacy policy.

· Keep up-to-date with legislation, issues and best practice developments within the LGBTQ+ community, LGBTQ+ young people specifically and families/carers.

· Commitment to the success, growth, values and ethos of 2BU. To ensure a positive and active profile as a 2BU representative.

· All staff may be asked to undertake other duties and responsibilities where appropriate, as determined by the 2BU Management Team.

Experience, Skills and Qualifications 


  • Willingness and ability to undertake Youth Work training at level 3

Proven Ability

  • Experience with facilitating groups of young people.

  • Experience in working with vulnerable young people.

Knowledge &   Skills

  • Awareness of current legislation and safeguarding relating to young people.

  • Good verbal and written communication skills.

  • Knowledge and understanding of intersectionality and diversity within the LGBTQ+ community.

  • Experience of working on your own and as part of a team

  • Knowledge of how youth and family support and the education sector operate.

  • Computer literate with the skills to undertake own administrative tasks, including MS Office and Zoom.

Special Qualities or   Aptitudes

  • Ability to work sensitively with  people who   may express challenging views, especially towards the LGBTQ+ community.

  • Ability to manage and prioritise your workload efficiently

  • Ability to manage risks effectively,

  • Ability to liaise between external support services and   organisations

Other Requirements

  • Willingness to travel across Somerset

  • Ability to work evenings and weekends (as required)

  • Satisfactory DBS check

How to Apply

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