Job Title: Deputy Director of Programs
Organisation: Norwegian Refugee Council
Location: Amman, Jordan
Closing Date: 28 February 2021
Salary: Not Stated
Contract Type: Fixed Term
Working Pattern: Full Time
Sponsors international candidates? No
The Deputy Director for Programs (DDP) plays a leading role in ensuring overall program quality and impact. The DDP also ensures that programs are evidence- and needs-driven, monitored closely and funded appropriately. Reporting to the Country Director, the DDP is a member of the Jordan Country Program Senior Management Team (SMT) and supervises a team of technical, program and monitoring and evaluation coordinators.
Role and Responsibilities
Leadership and Representation
Provide leadership and supervisory management of programs in Jordan, including mobilization and stewardship of resources, program quality and accountability and performance management.
Establish clear communications and direction for all program staff, including those working in the field locations.
Participate actively in country program management, coordination, and strategy meetings with other members of the senior management team.
Actively engage with donors, partner agencies, and the humanitarian Clusters to ensure IRC is strongly represented in coordination and advocacy efforts.
Actively liaise with IRC programs in the Middle East Region, the regional team and technical units to maximize synergies and application of best practice across the region.
Strategic Direction, Program Quality and Growth
Provide cohesive leadership to IRC’s program teams in Jordan, ensuring that priorities and opportunities identified are in line with and contribute to achievement of IRC’s objectives for the Middle East Region and the development and implementation of the Jordan Strategic Action Plan.
Provide guidance to the program team regarding tools and strategies to ensure that programming is based on input from communities, a thorough understanding of the context, and technical best practices.
Work with colleagues in country program, region and HQ to identify funding opportunities and develop competitive, responsive proposals that meet internal standards, apply IRC’s global strategy and are donor compliant; meet with donors to discuss current and potential funding opportunities.
Through the provision of leadership support to the in-country programming teams, and in close collaboration with the Finance Team and Grants Unit, develop evidence-based and cost-effective funding applications.
Work closely with field and operations teams, especially the Deputy Director of Operations to ensure that field activities are closely aligned with programmatic goals.
Ensures, through consultation with regional, country and operations leadership, that systems are regularly reviewed and in place to support strategic growth.
Remain abreast of ongoing humanitarian response and funding trends in the region and provide regular updates on these trends and analysis of how they may affect IRC programming.
Staff Performance Management, Learning and Development
Coach, train, supervise and mentor direct-report staff, including communicating clear expectations, setting quarterly performance objectives, providing regular and timely positive and constructive performance feedback, and providing documented semi-annual performance reviews.
Holds high-quality meetings with each direct report on a regular and predictable basis, at least bi-weekly.
Provide a measurable development plan including on-the-job learning with the aim of strengthening technical capacity, exchanging knowledge within the team and providing guidance on career paths.
Promote and monitor staff care, well-being and self-care; approve and manage all time, attendance and leave requests to ensure adequate departmental coverage.
Look for opportunities to support staff in their career growth, where appropriate. Offer leadership support for successful adherence by staff to IRC’s country and Global HR Operating Policies and Procedures.
As part of succession plan and nationalization goals, identify, train and develop capability and capacity of a national staff to successfully transition role and responsibilities, by end of assignment.
Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
Model healthy work-life balance practices. Support appropriate interventions in response to identified staff care needs of both national and international staff.
Work with HR staff to identify and implement recruitment and retention strategies.
Grant Monitoring & Partner Management
Support Program Coordinators to develop, adapt and implement appropriate monitoring and evaluation systems that enhance program effectiveness and quality.
Working with the Program Coordinators, ensure appropriate and timely grant spending to achieve program goals, including procurement, use and distribution of supplies and resources.
Support the submission of timely, accurate and well-written donor reports and other reporting requirements
Experience, Skills and Qualifications
Graduate degree in International Development/Studies, Emergency Management, Public Health, or other relevant field
10 years of progressively responsible professional experience managing complex multi-sectoral humanitarian programming.
Experience interacting with global communities of practice in applicable program areas.
Previous experience in an emergency or conflict-afflicted setting is required.
Demonstrated Technical Skills:
Successful leadership experience managing a multi-disciplinary team and cross-cultural dynamics.
Successful management of multi-site operations.
Conversant in best practices in humanitarian interventions across programmatic sectors. Strong familiarity with IRC’s core programming areas in Jordan, including Protection, WPE, CP, ECD, Health, and Economic Recovery and Development
Design, implementation, and management of highly sophisticated M&E systems.
Demonstrated ability for rapid, accurate analysis of complex issues, strong decision-making, and translation of programmatic priorities into operational strategies.
Repeated, successful experience delivering appropriate levels oversight for a portfolio consisting of a variety of complex, high-value donor-funded projects.
Superior diplomatic and coordination skills are essential, both for internal coordination and for working with key stakeholders
Ability to respond to multiple priorities in a timely manner, producing high-quality outcomes.
A keen understanding of political complexities in the Middle East region.
Demonstrated Managerial/Leadership Competencies:
Excellent leadership and management skills including coaching, mentoring and managing teams
Superior oral and written communication skills, with ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.
Extensive representation and fundraising success, including prior experience with European, US and international donors.
Established capacity to deal with ambiguity in stressful situations.
Strong commitment to IRC’s vision, mission and core values.
Proven ability to design and lead training engagements with staff and partners to enhance skills and adapt to changing program demands.
Fluency in spoken and written English & Arabic
Computer/Other Tech Requirements:
Full professional competency in Microsoft Office Suite, especially Word, Excel, PowerPoint.
Familiarity with file sharing systems such as SharePoint desirable.